Toshiba PST3AU 01R009

Toshiba PST3AU 01R009
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Whatever you do, don't send this notebook or any Toshiba notebook to their repair depot. My function keys failed to work out of the box. After spending months intermittently trying to fix them via Toshiba phone support and their web site, I sent it into their repair depot with the assurance that it would take 7-10 days to repair. That was two months ago. I talked with a "customer relations" representative today who told me that my only option was to wait however long it took for the repair - if it took forever, well so be it. Today I learned that it will be in the repair facility for at least another month! That's three months on a repair that was supposed to take 7-10 days. So what's the difference between this kind of confiscation and theft? I feel as though my notebook has been stolen.