Dell s1555 4344CBK

Dell s1555 4344CBK
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I am not being over dramamtic either.
Until I sent an email to the BOARD OF DIRECTORS at Dell and one of the Officers I would spend as much as 2hrs 45minutes trying to get answers and service to my laptop.
This kind of irresponsible customer support was the norm.
The reps would pass me along for 2 hours or MORE; and I was still dissatisfied.
I had my Dell Studio for less than 6 months when it would not turn on.
I am th only one that uses it, had never removed it from my home and treated it with TLC.
Well hours were spent REPEATING the same story, answering the SAME QUESTIONS, being transferred from Rep to Rep....HOURS!
They finally sent out a local Tech and he could not fix it. He told me that it is not unusual for Dell to dispatch "malfunctioning" replacement parts. Imagine..."not unusual".
More time spent and NO resolution to the problem.
More time on the phone. More getting tossed from Rep to Rep.
Finally I was sent a box to return the laptop to Dell for
More lost time time to get together with FEDEX-twice, outgoing and incoming.
I finally received the laptop back and it was a disgrace. INK MARKS ON THE COVER, DENTS TO THE INTERIOR PLASTIC PARTS, STICKY DROPS ON THE KEYBOARD.
Here we go again.
HOURS on the phone and they finally agree to have the parts replaced. Sure???
The local tech called twice. Both time disregarding the phone number I requested they use and the TIMES I told Dell I would be available.
When I called DELL (more time WASTED) on the phone to inquire about getting the service technician
to call me back, Dell informed me that the local tech. had sent everything back stating that he had called FOUR TIMES without a callback. Outright lie.
Hours later the SUPERVISOR agreed to call me with details of service call. NEVER HAPPENED.
Now the SAME local technician, repeats his routine of calling at the wrong time and calling the wrong phone !
Did I say 2hrs 45minutes? 4 Reps just to REPEAT the same information 4 different times and to be told in the end that I could call the Tech Dispatch to arrange an appt for service call.
It finally took an INDEPENDENT, NON-Dell contractor to fix the laptop.
DON'T Buy Dell unless you like the worst customer service imaginable and a faulty computer.